Privacy Policy
How The Irish Van collects, stores, and protects your information.
Policy Sections
Questions about how your details are held? Contact our team directly at will@theirishvan.com.
1. Information We Collect
We collect personal details including your name, email address, mobile phone number, delivery address, and order history when you place an order, submit an event enquiry, or join our notification list.
2. How We Use Your Details
Your details are strictly used to process pre-orders, arrange pick-up drops, send SMS collection notifications, coordinate catering quotes, and dispatch our weekly butcher schedule to opted-in subscribers.
3. Data Protection
We do not sell or rent your personal data to any third parties. All transaction data is handled through encrypted payment gateways and hosted on secure infrastructure.
Agreement of Service
Terms & Conditions
Terms governing pre-orders, community pick-up drops, and wholesale requests.
1. Pre-Orders & Butcher Cut-Offs
All online retail orders must be placed prior to Sunday 11:59pm for fulfillment during the following weekend's scheduled drops or home delivery rounds. Late modifications cannot be guaranteed due to fresh butcher preparation cycles.
2. Pick-Up Collection Responsibilities
Customers must collect their chilled pre-orders within the allocated time window for their selected drop location. Chilled goods not collected during the schedule cannot be held indefinitely.
3. Pricing & GST
All retail prices are shown in Australian Dollars (AUD) and include GST where applicable under Australian taxation regulations.
Refunds & Delivery Policy
Our commitment to food safety, temperature control, and customer satisfaction.
Cold-Chain Logistics & Inspection
Because we distribute fresh and chilled butcher items, we maintain an unbroken cold chain from our refrigerated depots to your collection point. We ask that all customers inspect their items upon pick-up.
If any item arrives damaged, spoiled, or missing, please contact us within 24 hours at will@theirishvan.com with your order number and photos so we can arrange an immediate replacement or full refund.
Regional Coverage & Hub Distribution
Chilled meats and fresh produce are restricted to designated pick-up hubs and approved local delivery postcodes in Brisbane, Gold Coast, and Northern NSW—they are never sent via standard postal networks.